Customer Service
Returns & Refunds
We treat fresh truffles as goods with a short shelf life under Bulgarian and EU distance-selling law, so we do not offer a 14-day change-of-mind return once they have been dispatched — this reading has not yet been confirmed by independent legal counsel. You still have a full quality guarantee and every statutory right if the goods are not as they should be.
Quality guarantee
If your truffle arrives damaged, spoiled or significantly different from its description, email [email protected] within 24 hours of delivery with a photo and your order number. We will replace it or refund you in full, including shipping you paid.
No change-of-mind return after dispatch
We treat fresh truffles as goods with a short shelf life under ЗЗП чл. 57, т. 4 and the corresponding Directive 2011/83/EU Art. 16(d) exemption, so we do not currently offer a 14-day change-of-mind return once a fresh-truffle order has been dispatched. This reading has not yet been confirmed by independent legal counsel — statutory rights for damaged, spoiled, or misdescribed goods are unaffected either way.
If you cancel before we dispatch, we refund you in full.
Statutory conformity
The perishable-goods exception does not remove your rights if the product is faulty or not as described. Those rights sit in the Consumer Protection Act and the EU Sale of Goods rules and cannot be contracted away.
Late or failed delivery
If the courier delays the parcel so that it arrives past acceptable freshness, we replace the order or refund you in full. That is why we ship with tracked express services.
How to claim
Email [email protected] with your order number and a short description of the problem. We reply within one business day. Approved refunds return to the original payment method within 5–10 business days.